The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include:

implementing a minimum of two passenger transport plans involving complex transport requirements and multiple passengers and staff, for example:

complex scheduled ongoing public transport service

large community event

complex commercial contract non public-transport passenger service

complex charter service.

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts.

Resources for assessment include access to a workplace or simulated workplace.

In both real (within safe means) and simulated environments, access is required to:

relevant and appropriate materials and equipment

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

tools, equipment and personal protective equipment currently used in industry

relevant regulatory and equipment documentation that impacts on work activities

appropriate range of relevant operational situations in the workplace.

Method of assessment

Practical assessment must occur in:

a safe and appropriate range of situations in the workplace and/or

an appropriately simulated workplace environment.

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit:

direct observation and questioning of the candidate implementing passenger transport plans

direct observation of the candidate applying relevant WHS/OHS requirements and work practices.

This section describes the knowledge and skills required for this unit.

Required knowledge:

Costing requirements and implications of passenger transport planning

Customer and client services relationships

Different passenger transport alternatives for consideration in the planning process

Legislation, regulations and industry codes that affect passenger transport planning

Resource requirements for a passenger transport strategy, including human and physical resources

Risk management issues associated with passenger transport

Sources of specialist assistance for integrated passenger transport planning

Technology and equipment used for coordinating passenger transport services

Required skills:

Analyse and meet client requirements

Communicate effectively with stakeholders verbally and in writing

Consult and negotiate with stakeholders

Develop complex plans and documents

Manage contingencies in relation to passenger transport problems

Manage passenger transport logistics

Negotiate arrangements with suppliers

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Customer and stakeholder requirements may include:

ancillary equipment requirements

characteristics and needs of passengers

contractual requirements

dates and times

duration

general nature of passenger transport services

legislative requirements

level of government involvement

location

numbers of passengers

security requirements

WHS/OHS requirements

Passenger needs may include:

disabled access

needs of children, including groups of unaccompanied children

non-English speaking passengers or passengers whose first language is not English

non-local passenger movement requirements

specific multi-cultural requirements

Passenger transport issues, risks and contingencies may relate to:

adverse weather

environmental sensitivity of route or access areas

equipment breakdown

equipment breakdown support

general nature of location, such as major metropolitan, regional, country or remote

high pedestrian traffic volume

internal and external delays

restricted access

road surface or terrain

social order and security

social order and security support

staff sickness

traffic issues, such as peak periods and traffic regulations

Compliance requirements may include those mandated by:

emergency services, including fire, police, ambulance

land management and protection agencies

local government

other industry bodies, such as certifying bodies

state/territory government, such as state/territory roads authorities

WHS/OHS bodies

Passenger transport resources may include:

ancillary equipment such as trailers

buses

bus stops

coaches

depots or transit facilities

Human resource requirements may include:

drivers

guides

schedulers

security

supervisors

trainers

Contingency and critical incident processes may relate to:

developed communications including duress arrangements

developed incident management plans

developed security procedures

processes/procedures such as:

breakdown of vehicle procedures

fire-in-vehicle procedures

medical emergency/person injured or killed procedures

assault or threat involving a vehicle, driver or passenger procedure

terrorism or act of terrorism involving a vehicle, driver or passenger procedure

Procedures to address transport operational requirements may relate to:

adequate provision for buses

adequate provision for people who have a disability

arrival of clients (dump or trickle)

available transport and timetables

contacting relevant authorities for information and permission

contingency and back up transport options

correct registration classification and insurances for task

correct type of bus/coach for transport task

emergency services presence and access

human resource requirements, including marshals, guides and drivers

parking

pick-up and drop-off procedures

security

training requirements

vehicle refuelling